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Frequently asked questions

You've got questions

We've got answers.


See below for frequently asked questions for each of our plans


Medical Plans:

Aetna Direct - FAQs

Aetna Advantage - FAQs

Aetna Open Access® Plan - FAQs

Aetna Saver - FAQs

Aetna Value Plan - FAQs

Aetna HealthFund® HDHP with Health Savings Account (HSA) - FAQs

Aetna HealthFund® CDHP - FAQs

Altius Health Plan - FAQs


Dental and Vision FEDVIP plans:

Aetna VisionSM Preferred - FAQs

Dental PPO Plan - FAQs


Retiree Center:

Top 10 Retiree - FAQs


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