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Schedule a one on one

A friendly voice

Meet one-on-one with an Aetna® team member

Schedule a One-on-One appointment to review your health plan needs.

Simply choose a date/time and an Aetna team member will call you to get your personalized questions answered. We offer both phone and video appointments for 15 minutes. We get it, health plans can be complex – you've got questions, we’ve got answers.

What to expect in the One-on-One:
  • We'll review your specific health plan needs
  • We'll walk you through Aetna’s Federal plan options to find the best fit for you
  • We'll help simplify and make the enrollment process easier

Notice for members with Claim Concerns — due to HIPAA laws and Privacy concerns please log into your Member Website to send us an email or call Customer Service at 1-888-238-6240 (TTY: 711) to have your concerns handled now. For members who would also like to speak to a federal team member about their health plan — all claim concerns will be handled within 24 hours.

Schedule your One-on-One plan review appointment

Choose a phone appointment, choose a video appointment, or start by selecting a team member:


Phone Appointment:
Choose a date and meet with the first available team member:

Find first available
phone opening


Video Appointment:
Choose a date and meet with the first available team member:

Find first available
video opening


Start with a team member:
Choose a specific team member you'd like to talk with:

Choose a team member

Are you a member looking for help with a claim?

Our customer service team is ready to help.

Call customer service at: 1-888-238-6240 (TTY: 711)
Email and chat options are also available in your Member Website

Video appointments are available via Webex and may require you to download the mobile app or desktop version join. For information on how to join via webex visit Webex Help Center or watch this video.

By providing Aetna® with your e-mail address or telephone number, you agree to allow Aetna to contact you regarding information related to its health benefits plans, products, services, and/or educational information related to health care.

Not interested in a One-on-One?

Here are a few other resources you might be interested in: