Need Help?
If you have any questions or would like to contact us, please use one of the methods below.

Our FAQs have answers to some of the most commonly asked questions about our medical and dental plans.

Click for FAQs

To speak with a representative, call us at 1-877-459-6604.

Our representatives can help:

  • Answer questions about benefits coverage
  • Find network providers
  • With ID card requests and claim inquiries

Aetna Navigator goes where you go!
On your Aetna Navigator® secure member website, you will find:

  • Health information – To learn about various diseases and conditions
  • Cost information – To become an informed consumer
  • Personalized tools – To help you better manage your health
  • Financial tools – To help you spend your health care dollars more wisely

Not a member yet?
Take a test run by using “federal3” for the username and password.

Visit Aetna Navigator now

To reach an Informed Health Line Nurse, please call 1-800-556-1555
24 hours a day/7 days a week

Visit the Aetna Pharmacy website for:

  • Answer questions about benefits coverage
  • Find network providers
  • With ID card requests and claim inquiries

Visit the site for more information or call us at 1-800-227-5720:

  • Answer questions about benefits coverage
  • Find network providers
  • With ID card requests and claim inquiries